True story from a friend of a
friend...My Aunt died this past January. Citi Bank
billed her for February and March for their monthly service charge on her
credit card, and then added late fees and interest on the monthly
charge...the balance had been $0.00... now was somewhere around $60.00) I placed the following phone call to
CitiBank:
Me: "I am calling to tell you that she
died in January."
CitiBank: "The account was never closed
and the late fees and charges still apply."
Me: "Maybe, you should turn it over to
collections..."
CitiBank: "Since it is 2 months past due,
it already has been."
Me: "So, what will they do when they find
out she is dead?"
CitiBank: "Either report her account to
the frauds division, or report her to the credit bureau...maybe both!"
Me: "Do you think God will be mad at her?"
Citibank:"...excuse me ....?"
Me: "Did you just get what I was telling
you.... the part about her being dead?"
CitiBank: "Sir, you'll have to speak to my
supervisor!"
(Supervisor gets on the phone)
Me: "I'm calling to tell you, she died in
January."
CitiBank: "The account was never closed
and the late fees and charges still apply."
Me: "You mean you want to collect from her
estate?"
CitiBank: ".....(stammer)"
CitiBank: "Are you her lawyer?"
Me: "No, I'm her great nephew." (Lawyer
info given... )
CitiBank: "Could you fax us a certificate
of death?"
Me: "Sure." ( Fax number is given )
( After they get the fax. )
CitiBank: "Our system just isn't setup for
death..."
Me: "Oh..."
CitiBank: "I don't know what more I can do
to help..."
Me: "Well... if you figure it out, great!
If not, you could just keep billing her...I suppose...don't really
think she will care...."
CitiBank: "Well...the late fees and
charges do still apply."
Me: "'Would you like her new billing
address?"
CitiBank: "That might help."
Me: " ( Odessa Memorial Cemetery #### Hwy
129 and plot number given. )
CitiBank: "Sir, that's a cemetery!"
Me: "What do you do with dead people on
your planet?!!"
